TAXI drivers’ Code of conduct
Code of conduct for drivers
- The provisions of article 8 par.3 of Law No 2801/2000 (FEK 46A) "Regulation of matters within the remit of the Ministry of Transport and Communications and other regulations",
- The provisions of Law No 1437/84 (FEK 59A) "Regulation of matters of public service passenger vehicle drivers and other regulations",
- The provisions of Presidential Decrees 244/87 and 243/87 (FEK 104A) about rules of operation for public service passenger vehicles,
- The fact that these provisions generate no expenditures for the national budget, we decided to issue the Charter of Obligations towards Consumers for the drivers of public service passenger vehicles (taxis):
According to current legislation, public service passenger vehicles transfer persons (passengers) and their luggage. Each public service passenger vehicle has a registered seat, which can be a specific municipality or a wider area, and is legally established. Within this area, the vehicle is obliged to provide services to all passengers. Within the boundaries of the seat (peripheral zone), the single fares No1 apply and out of these boundaries, the double fares No2 apply.
1. To better inform the public, all public service passenger vehicles are obliged to:
- clearly display a notice in Greek and in English containing:
- The vehicle data
- An updated price list/li>
- Basic routes with equivalent average cost, which are established by decision of the regional administrator.
- keep the "Charter of Obligations towards Consumers" in a designated place and give it to passengers to read; clearly display a special form, which is issued and provided from the Ministry of Transport and Communication, with basic points of the Charter.
- clearly display the special driving license for public service passenger vehicles .
- be equipped with a guide for streets and squares, as well as a map of the area.
2. All drivers of public service passenger vehicles have to know the basic sites of destinations within the territory of their seat (such as sights, hospitals, civil services etc) and inform the interested passengers.
3. When requested, all drivers of public service passenger vehicles have to provide the passengers with information related to the services provided (e.g. charges, route, etc).
All drivers of public service passenger vehicles:
- Must not consume alcohol or drugs.
- Must not select the passengers they accept.
- Have to use the air-conditioning of the vehicle.
- Must not refuse to provide their services, unless a passenger is under the influence of drugs or alcohol and is not accompanied by a sober person.
- Must not charge above the legal charges.
- Must not charge per passenger.
- Must not provide multiple hiring.
- Must not interrupt the transfer for personal reasons or because of a booking, unless the passenger consents so.
- Have to wait for the passenger, if requested to do so, for at least 15 minutes, or for more, in case there is a serious reason or if the passengers requests so and consents so.
- Have to accept carriage of passenger’s luggage, as long as carriage does not violate the provisions of the Traffic Regulation.
- Have to load and unload the passenger’s luggage (to and from the pavement).
- Have to accept carriage of pets, as long as they are clean and calm, wear collar and are muzzled (dogs), bear veterinary certificate, sit on the floor and are accompanied by a person.
- Have to refuse carriage of inflammables, explosives or other materials that could damage the vehicle.
- Have to be responsible for the proper function of the taximeter, the state of the vehicle (inside and outside cleanliness) and for safety issues (technical issues, respect of the Traffic Regulation).
- Have to stop the vehicle to pick up passengers at designated taxi stations or at the right side of the street, as long as it is allowed to stop at that place or at the closest place where it is allowed to stop, but not at crossroads or road curves or at places where stops could cause traffic problems or an accident.
All drivers of public service passenger vehicles have to:
- Ensure their appearance is neat.
- Be polite and willing to help the passenger and provide their services.
- Ask passenger’s permission to smoke in the vehicle.
- Ask passenger’s permission to listen to music or open the windows (apart from the driver’s seat window).
- Talk with the passenger only about issues related to the services.
- Use the shortest route to reach the passenger’s destination, unless the passenger wishes to use another route.
- Pause the taximeter when the vehicle stops on driver’s responsibility (e.g. to fuelling, defective tyre, small repairs, etc).
- Give a receipt to the passenger, upon request, which contains the vehicle registration number.
- Accept the carriage of no more passengers than the number indicated on the vehicle registration document.
- Inform the passengers and request them to fasten their seat belt for all rides.
Passengers of public service passenger vehicles:
- Have to fasten their seat belts.
- ?Must ask driver’s permission to smoke in the vehicle.
- Must ask driver’s permission to open the windows.
- Must behave properly during the hiring and not obstruct the driver’s work.
- Must not talk with the driver about issues that are not necessary for the services provided.
- Must not try to embark or disembark while the vehicle is moving.
- Must be responsible for safe carriage of children, pets or personal items.
- Must not act in any way that could cause damage to the vehicle.
- Have to give priority over disabled people or pregnant women if they wait for a taxi at the same time.
- Have to show their ID card to the driver (so that he/she can keep their personal details) or pay the charge plus the charge for waiting time, if they ask from a hired public service passenger vehicle to wait for them for 15 minutes (basic waiting time) or for longer (if there is a special reason or if the driver has accepted so). The vehicle will be waiting at a designated taxi station or at the right side of the street, provided that it is allowed to stop at that place, but never at crossroads.
The price list of the public service passenger vehicles (which is clearly displayed inside the vehicle) is laid down by a decision of the Ministry of Transport and Communication and includes:
1. the following charges:
- The starting price
- The charge per kilometre
- Within peripheral zone (single fare)
- Out of peripheral zone (double fare)
- Night service (double fare)
- The waiting fare. For public service passenger vehicles that are not equipped with a taximeter, the charge is calculated according to the price list and the distance in kilometres.
2. the following additional charges which, where appropriate:
- for hiring in a train station, bus station or port and hiring to or from airport
- for each piece of luggage which weighs more than 10 kg
- for booking the taxi via call or for pre-booking (appointment)
3. the minimum hiring price as specified.
Drivers of public service passenger vehicles are obliged to follow the rules provided for in the code of conduct for public service passenger vehicles.
Drivers who infringe the rules face penalties described in the code of conduct according to the gravity of each case.
Infringements of rules are certified by the competent state authorities (police, joint municipal control crews). Furthermore, infringement reports may be submitted also by the passengers of public service passenger service vehicles concerning the driver obligations. Reports may be submitted to the competent department of Transport and Communications of the competent regional authority is then referred to the disciplinary board, as provided for in the code of conduct, which issues a reasoned decision to impose the thus provided sanction.